Audits, fixes, and upgrades for offices running on a handful of computers with nobody on staff handling IT. I come out, look at what is actually running, plug the holes, and leave things working better than I found them. Flat quote in writing before any work starts, on-site in person, from a one-time fix to full monthly coverage. Too small for the big IT firms' minimums? That is exactly who this is built for.
Bigger shops route you through whoever is free that morning. Here is what happens when it is always the same guy.
No ticket queue, no tier one, no repeating your setup to a stranger. I already know your network, your machines and which one belongs to the person who cannot be down.
On-site visits are built into every plan instead of billed as an extra. Half the problems that get diagnosed wrong over a remote session are obvious once somebody is looking at the actual room.
Flat monthly rate, quoted before anything starts, month to month. Hire three people and the invoice is identical. No per-user math, no minimum, and no surprise bill after a bad week.
No proposal deck, no discovery phase, no sales engineer. You describe the problem, I tell you what it takes to fix it and what it costs, and you decide. Same day, most of the time.
The short version: one person who already knows everything about your office, answers his own phone, and shows up when it matters. For an office with two to thirty computers and nobody on staff handling IT, that is worth more than a bigger name on the invoice.
No monthly plan required. You tell me the problem on a ten-minute call, I come look at it free, and you get a flat quote in writing before any work starts. Most jobs land in the categories below.
Microsoft ends security updates for Exchange Server 2016 and 2019 on October 31, 2026. If your email runs on a server in a closet, it needs a migration plan now, usually to Microsoft 365. Ten seconds on the phone tells you whether this applies to you; if you are already on 365, it does not, and I will say so.
Windows 10 no longer gets free security updates, and Microsoft's paid extension for businesses is priced per machine, per year, with the price going up each year. I will tell you which machines can upgrade for free, which need replacing, and in what order, so it becomes a schedule instead of a surprise.
A backup nobody has ever tested is a guess. I set up backup for the machines and files your office cannot lose, then prove it works by restoring from it while you watch. You get it documented in writing, including what is covered and what is not.
Old employee accounts still active, no MFA, forwarding rules nobody remembers creating, licenses you pay for and do not use. A few hours of cleanup closes the most common ways small offices get burned, and usually trims the monthly bill while I am in there.
Dead spots, guest Wi-Fi on the same network as the office machines, a drawer of mystery equipment from three providers ago. I map what you have, remove what should not be there, and leave you a network diagram on one page.
New computers set up with your files, printers and software working before anyone sits down. Moving offices, I handle the disconnect, the move and the reconnect so the office works the first morning in the new spot.
One number every month, no long-term contract, cancel any time. Response times below are during working hours, Monday through Saturday, 8am to 8pm. I quote what one person can actually deliver.
For offices of 2–10 that mostly run fine and want a known IT guy instead of a stranger when something breaks.
For offices with 1–5 people who need someone reliable instead of a repair shop on speed dial.
For offices with 6–15 people who use their systems all day and lose money when they stop.
For offices with 16–30 people who need an outsourced IT department rather than a part-time tech.
An IT support specialist in Fort Worth averages around $60,000 a year, and payroll taxes plus benefits typically add another 25 percent on top. A ten-person office does not need forty hours a week of that. It needs somebody who knows the setup and shows up when something breaks, which is the whole idea here. No recruiting, no benefits, no notice period, and if it stops working for you it is month to month.
No proposal deck, no discovery process, no sales engineer.
Ten minutes on the phone. You tell me what you have and what is bothering you, and I will tell you what it would take to sort it out.
Twenty-five minutes, no charge, no obligation. I look at what is actually running and tell you straight where you stand.
A plan, a security program, or a one-time fix. Whichever it is, you get a flat price before any work starts.
Fort Worth west through Aledo, Willow Park, Hudson Oaks, Weatherford and Mineral Wells, northwest to Azle and Springtown, and south through Benbrook, Burleson, Granbury and Cleburne. If your office runs on two to thirty computers and nobody on staff owns IT, you are who this is built for. The big IT firms in Dallas have contract minimums that price your office out; I do not.
Insurance agencies, real estate, contractors' front offices, retail back rooms, nonprofits, churches. If the day runs on computers, email and a printer, that is the job.
Client files, closings and email are the whole business. When those stop, everything stops.
Federal law requires a written security plan, and the PTIN renewal form asks you to confirm you keep one. What that means for you →
Wire fraud is the whole risk, and your underwriter can ask to see a written security plan at certification. What that means for you →
If you arrange financing, the FTC Safeguards Rule applies to you the same way it applies to a lender.
HIPAA has required a documented security risk analysis since 2005, and it is the most common thing small practices are missing.
Certain businesses are required to keep a written information security plan. Most of the companies selling them write the document off a phone call and never see the office. I come out, look at what is actually running, and write the plan from what I find. One-time fee, quoted up front, no monthly plan required.
Tax preparers are required to keep a written information security plan under federal law, and the PTIN renewal form asks you to confirm you have one. I build the plan, based on an on-site visit, in about two weeks.
The FTC Safeguards Rule names auto dealers, finance companies, collection agencies, and other businesses that handle customer financial information. It requires a named individual, a written program, and specific controls.
I'm Hayden Wyly, a Fort Worth native with over ten years in IT support, including six years keeping K–12 schools running. Schools mean hundreds of devices, tight budgets and no tolerance for downtime. Small business IT is not that different.
A bigger firm routes you through whoever is free that morning. What you get here is the person who answers being the person who fixes it and the person who remembers what happened last time, so nothing is lost in a handoff and you never explain your setup twice. Your office is small enough that the whole thing fits in one person's head, which at your size is worth more than a ticketing system.
The economics work in your favor too. At a company with forty clients, a six-person office is the smallest account in the book and gets whoever is newest. Here it is not the smallest account. It is a real one, and you can feel the difference in how fast the phone gets picked up.
People ask what happens if I am out, and it is a fair question. Your setup is documented in writing rather than kept in my head, and you get a copy, so nothing about your office is locked up in one person. You are month to month with no contract, so you are never stuck with a decision that stopped working for you.
Two to thirty computers, nobody on staff who handles IT, and a business that runs during normal hours. That is who this is built for, and if that is you I will make the case in twenty-five minutes at your office.
Month to month. Cancel any time, no questions asked.
The same technician every time. Direct line, no ticket queue.
On-site visits are part of every plan, not an upcharge.
Your setup written down and handed to you, not kept in my head.
Quoted before the work starts. No hourly surprises.
Including when the answer is that you don't need me.
Straight answers before you pick up the phone.
One-off jobs are most of the work and a fine way to start. You get a flat quote in writing before anything begins, the job gets done, and you owe me nothing afterward. No plan required, no pitch at the end. Plenty of clients call once a year and that is a fine relationship.
One question: does your email run on Microsoft 365 (you pay Microsoft monthly per mailbox), or on a server your office owns? If it is 365, the October 31 deadline does not apply to you. If there is an Exchange server in your building or at a data center, call me and we will figure out what version it is in about ten seconds.
A Written Information Security Plan: a document describing how your business protects customer information. Tax preparers are required to keep one under the FTC Safeguards Rule, and the PTIN renewal form asks you to confirm it. Dealers, lenders and collection agencies fall under the same rule. Insurance carriers also commonly ask about security controls before they will quote a cyber policy. Details →
Really. Three computers is a fine-sized client and you get the same attention as anybody else. Plans are priced flat rather than per user, which means the number does not climb every time you hire somebody. Call and I will tell you which tier actually fits.
That is fine. The WISP and Safeguards packages are standalone, one-time fees. There is an optional low monthly amount afterward to keep the plan reviewed and current, and that is all it is. Plenty of clients stop there and never buy anything else.
Most IT companies handle the computers, not the written program. The plan is a document with the owner's name on it, not the vendor's. If yours already gave you one, good, and I will tell you so. If you would rather keep your current company and just have the paperwork done, that works too.
No, and be careful of anybody who says it does. A written program is one requirement among several, and it is worth exactly as much as whether you actually follow it. What I can tell you is what the rule asks for, what you currently have, and what the gap is between them. I'm not a lawyer and I don't give legal advice.
Working hours are Monday through Saturday, 8am to 8pm, and the response times in each plan apply during those hours. Outside them, leave a message and I will get to it when I can, billed hourly. I would rather tell you that plainly than sell you a 24/7 promise I am not staffed to keep.
Fort Worth west through Aledo, Willow Park, Hudson Oaks, Weatherford and Mineral Wells, northwest to Azle and Springtown, and south through Benbrook, Burleson, Granbury and Cleburne. On-site with no trip fee inside that area.
Ten minutes. Tell me what you have and what is bothering you, and I will tell you whether this is worth your time.